Introduction
Thank you for shopping with WAVEBASE. We value your satisfaction and aim to provide the best experience possible. Our refund policy is outlined below to ensure transparency and clarity when requesting a refund.
Eligibility for Refunds
To be eligible for a refund, please ensure the following conditions are met:
- The product is unused and in the same condition that you received it.
- The request for a refund is made within 30 days of the purchase date.
- A valid proof of purchase is provided.
Non-refundable Items
Certain items are non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized items
How to Request a Refund
To request a refund, please contact us at [email protected]. Include your order number and reason for refund in your message. Our team will respond within 2-3 business days.
Processing Time
Refunds will be processed within 7-10 business days from the approval date. Credits will be applied to your original method of payment.